Be Consistent--But Be Flexible
Behavioral scientists have shown that the quickest way to
make a lab rat (or any living animal) crazy is to keep changing
the rules. The same goes for your staff. If youre constantly
shifting priorities and expectations, it wont be long
before youve created an atmosphere of insecurity, distrust,
Imagine that youre the captain of a ship. Every time
you change course abruptly, youre throwing everyone
from one side of the cabin to the other. The end result? A
seasick, mutinous crew. If you need to adjust the course of
your vessel, the best approach is to do so gradually, with
plenty of forewarning.
You also need to be consistent in your treatment of workers.
If one person is censured for coming in late three times,
everyone should be held to the same standard. That doesnt
mean you shouldnt reward good performances or criticize
poor behavior; it means that your standards need to be applied
equally to everyone, all the time. Its okay to be tough,
as long as youre balanced and fair.